Privacy Policy - 10K Digital

Last updated: June 10, 2025

1. General Information

10K Digital, a Brazilian company located in the state of Minas Gerais, is committed to protecting the privacy and security of our users’ personal and business data. This Privacy Policy describes how we collect, use, store, and protect your information.

2. Data Collected

We collect the following types of information:

2.1 Contact Data

Name
Company Name
Email address
Phone number
Other contact information voluntarily provided

2.2 Navigation Data

IP address
Browser type and device
Pages visited
App utilization
Time spent on site
Traffic source

2.3 Cookies and Similar Technologies

Session and persistent cookies
Tracking pixels
Web and app analytics technologies

2.4 Digital Product Usage Data

Interactions with our products and services
Preferences and settings
Documents created and user generated data
Data entered by users or artificially generated by our applications of the user behalf during usage sessions
Usage history and performance

3. Purpose of Processing

We use your personal data to:

Service operation: Enable the functioning of our digital solutions
Statistical analysis: Conduct analyses on user needs through aggregated and anonymized data
Communication: Contact you when necessary for support, updates, or matters related to our services
Continuous improvement: Enhance our products and services

4. Data Sharing

4.1 General Principles

We never sell personal, business or specific information of our clients and users
We share only essential data for the functioning of our services
We ensure that our partners use security and privacy practices compatible with this policy

4.2 Technology Partners

We share data with the following types of partners:

Google: For analytics and advertising
Meta: For analytics and advertising
CRM tools: For customer relationship management and communication
AI providers: For the operation of artificial intelligence-based solutions
Other technology providers: Necessary for the operation of our services

4.3 Artificial Intelligence

In some cases, our AI technology partners may collect data anonymously to improve their models. Please consult the specific privacy policy of the solution you are using for more details.

Important recommendation: Never share confidential information in our products or services, except when the product used offers specific guarantees of adequate data treatment and confidentiality.

5. Data Security

We implement adequate technical and organizational measures to protect your personal and business data against:

Unauthorized access
Improper alteration
Unauthorized disclosure
Accidental or unlawful destruction

6. Your Rights

In accordance with the Brazilian General Data Protection Law (LGPD), you have the right to:

Confirmation and access: Know if we process your data and access it
Correction: Correct incomplete, inaccurate, or outdated data
Anonymization or deletion: Request anonymization or deletion of unnecessary data
Portability: Request the portability of your data
Information: Know entities with whom we share your data
Consent revocation: Withdraw your consent at any time

7. Cookies

We use cookies to:

Improve user experience
Analyze website and apps performance
Personalize content
Facilitate functionalities

You can manage your cookie preferences through your browser settings.

8. Specific Policies

Important: Please check the specific privacy policy of each solution or product you are using withing our offerings for details related to that particular solution.

9. Data Retention

We retain your personal data only for the time necessary to fulfill the purposes described in this policy or as required by law.

10. International Transfer

As we serve an international audience, your data may be transferred to other countries. We ensure that such transfers are carried out with adequate protection safeguards and follow regulations of each jurisdiction.

11. Minors

Our services are not directed to individuals under 18 years of age. We do not intentionally collect personal data from minors without parental or guardian consent.

12. Changes to This Policy

This Privacy Policy may be updated periodically. We will notify you of significant changes through our communication channels.

13. Contact

For questions related to privacy and data protection, please contact us:

Email: contact@10k.digital

14. Applicable Law

This Privacy Policy is governed by Brazilian laws, especially the General Data Protection Law (LGPD – Law No. 13,709/2018).

10K Digital
Minas Gerais, Brazil
Last updated: June 10, 2025